Proof below: measurable outcomes + the artifacts used to run the system.
Execution first operations leader.
I stabilize delivery, install governance, and make outcomes predictable.
I take ambiguous, noisy operations and build the operating system: stage gates, scorecards, decision rights, and cadence so teams deliver reliably, without heroics.
What I Do
- Operational Leadership
End to end ownership of execution across teams and programs. - Business Process Design
Designing repeatable systems that remove friction and improve throughput. - Program & Process Excellence
Driving clarity, accountability, and delivery across initiatives.
Proof Snapshot
A quick read of outcomes and how I measured them. Artifacts are sanitized; originals available under NDA where needed.
Trusted as Execution Owner
Execution leadership across service and field delivery, SaaS adjacent environments, and regulated commerce. I install governance, readiness gates, and close out discipline where outcomes carry real financial or reputational consequence.
URDigital Technology
Operations Lead / Business Operations Business Solutions (Digital) (execution governance, cadence, readiness gates)
MidCity Handyman & Remodeling
Director of Operations, Residential Services (end-to-end field ops + job-level P&L discipline)
New York State of High
Operations & Delivery Lead Regulated Commerce (compliance-constrained workflow governance)
CannaPure
Operations & Go to Market Lead Regulated Products (launch gating + claims/approval controls)
Critter Corner
Systems & Content Infrastructure E-commerce (repeatable operating systems + SOPs)
Pawsitively Calm
Systems & Content Infrastructure Regulated Products (workflow standardization + execution consistency)
Green Leaf Eco Developmen
Systems & Content Infrastructure Business Solutions (templates/SOPs + scalable delivery)
Birgo Realty
Estimator and Bidder Property Management (Residential Projects + Multi-unit apartments)
Roles and outcomes shown reflect operational leadership contributions. All brand names and logos remain the property of their respective owners.
Systems I Install
Not slogans—these are the controls that reduce rework, protect margin, and prevent escalations.
Delivery Operating System
- Stage gates from intake → closeout, clear ownership, and weekly execution cadence. Artifacts: lifecycle map, WBR agenda, RACI.
Quality & Rework Control
- Pass/fail checks, QA standards, and closeout requirements enforced before work is “done.” Artifacts: QA checklist, photo standards, closeout package gate.
Financial & Margin Discipline
- Job cost variance review, change order compliance, and quote to cash controls. Artifacts: variance tracker, CO workflow, deposit milestones.
Escalation & Recovery
- Defined escalation paths and recovery playbooks for at-risk jobs/customers.
Artifacts: escalation playbook, comms templates.